SHIPPING & DELIVERY POLICY

Effective Date: 05 September 2026

At Master Genset, we are committed to providing reliable power solutions and ensuring that your orders are processed and delivered safely and efficiently. This Shipping & Delivery Policy explains the terms applicable to products purchased through our website.

By placing an order with Master Genset, you acknowledge and agree to the terms outlined below.

SHIPPING DESTINATION

Master Genset primarily provides delivery services across India, subject to product availability, delivery location, PIN code serviceability, transportation arrangements, and the availability of suitable logistics partners.

For diesel generators, gensets, generator accessories, spare parts, and other power equipment, delivery arrangements may vary depending on the product size, weight, technical requirements, and destination.

For certain locations or specialised generator installations, our team may contact you to confirm delivery arrangements before dispatch.

ORDER PROCESSING

Orders are processed after successful order confirmation and payment, where applicable.

Standard products, spare parts, and accessories are generally prepared for dispatch within 1–3 business days.

For gensets and generator equipment, dispatch timelines may vary depending on:

• Generator model and capacity.
• Product availability.
• Customer requirements.
• Customisation or configuration requirements.
• Delivery location.
• Transportation arrangements.
• Installation or commissioning requirements.

For large or customised generator orders, our team will communicate the expected dispatch and delivery schedule separately.

Business days exclude Sundays and public holidays.

DELIVERY TIMELINE

Delivery timelines depend on the product ordered, delivery location, transportation method, and serviceability of the destination.

For standard products and accessories, delivery generally takes approximately 3–7 business days after dispatch.

For gensets and heavy power equipment, delivery may require additional time due to specialised transportation, loading, unloading, site access, and installation requirements.

The delivery timeline communicated at the time of order should be treated as an estimate and may vary due to operational or unforeseen circumstances.

SHIPPING & TRANSPORTATION CHARGES

Applicable delivery, transportation, or shipping charges will depend on the product, order value, delivery location, weight, dimensions, and transportation requirements.

Any applicable shipping or transportation charges will be communicated or displayed before order confirmation, wherever applicable.

For heavy generators and commercial power equipment, transportation charges may be calculated separately based on the delivery destination and equipment specifications.

GENSETS & HEAVY EQUIPMENT DELIVERY

Due to the size and weight of generator sets, delivery may require specialised transportation and handling.

Before dispatching a genset, customers may be required to provide accurate site and delivery information, including:

• Complete delivery address.
• Correct PIN code.
• Contact person's name and phone number.
• Site accessibility information.
• Suitable unloading location.
• Any relevant access or transportation restrictions.

Customers are responsible for ensuring that the delivery site is reasonably accessible for the selected generator and transportation vehicle.

Any special lifting, crane, unloading, or site-handling requirements may be subject to additional charges unless specifically included in the order.

INSTALLATION & COMMISSIONING

Where installation, testing, commissioning, or site services are included with the purchase, the applicable scope of work will be communicated separately.

Installation timelines may depend on:

• Site readiness.
• Availability of required electrical infrastructure.
• Foundation and equipment placement readiness.
• Fuel and exhaust arrangements.
• Electrical connections.
• Availability of authorised technicians.
• Required approvals or permissions.

Master Genset will coordinate with the customer regarding installation and commissioning requirements wherever such services are applicable.

ORDER DISPATCH

Once an order has been dispatched, Master Genset may provide shipment or transportation details through email, phone, SMS, or other contact information provided by the customer.

For gensets and heavy equipment, delivery may be coordinated directly with the customer rather than through standard parcel tracking.

ORDER TRACKING

Where tracking is available, customers may receive tracking or transportation details after dispatch.

For large generators and specialised equipment, customers may receive delivery updates directly from the Master Genset team or the appointed logistics/transportation partner.

Tracking information may take some time to become available after the shipment leaves our facility.

DELIVERY & RECEIPT OF GOODS

Customers or their authorised representatives should be available at the delivery location to receive the equipment.

At the time of delivery, customers are advised to check:

• Product/model details.
• Quantity of items delivered.
• Visible condition of the equipment.
• Packaging and external condition.
• Any visible signs of damage or tampering.

Where possible, any visible damage or discrepancy should be immediately reported to the delivery representative and Master Genset.

CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information, including the correct:

• Name.
• Delivery address.
• PIN code.
• Contact number.
• Site details, where applicable.

Master Genset will not be responsible for delays, failed deliveries, additional transportation costs, or other issues resulting from incorrect, incomplete, or outdated information provided by the customer.

DELIVERY DELAYS

Although we make reasonable efforts to meet the estimated delivery schedule, delivery may be delayed due to circumstances beyond our reasonable control, including:

• Adverse weather conditions.
• Natural disasters.
• Transportation disruptions.
• Road restrictions or closures.
• Government regulations or restrictions.
• Strikes or public disturbances.
• Heavy order volumes.
• Logistics partner delays.
• Product availability.
• Remote or difficult-to-service locations.
• Site accessibility issues.
• Unforeseen technical or operational requirements.

In the event of a delay, our team will make reasonable efforts to provide the customer with available updates.

DAMAGED EQUIPMENT OR PACKAGING

Customers should inspect the packaging and equipment upon delivery wherever reasonably possible.

If a generator, spare part, accessory, or other product appears to have been damaged during transportation, customers should notify Master Genset within 48 hours of delivery and provide:

• Order/invoice details.
• Photographs of the packaging.
• Photographs or videos showing the damage.
• Details of the issue.

The matter will be reviewed and handled in accordance with our applicable Exchange, Return & Refund Policy and the terms applicable to the particular product.

WRONG, SHORT OR MISSING ITEMS

If you receive an incorrect product, incorrect model, short quantity, or an item appears to be missing from your order, please contact Master Genset within 48 hours of delivery.

Please provide your order/invoice number along with clear photographs or videos of the delivered items and packaging so that our team can investigate and assist with an appropriate resolution.

DELIVERY FAILURE & RETURN TO ORIGIN

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, site inaccessibility, or other circumstances attributable to the customer, the shipment may be returned to our facility or held by the transportation partner.

Any re-delivery, transportation, storage, handling, or other applicable charges may be payable by the customer, depending on the circumstances.

For generators and heavy equipment, any return or re-delivery will be handled on a case-by-case basis due to the specialised nature of transportation and handling.

SITE ACCESS & UNLOADING

For gensets and heavy equipment, the customer is responsible for ensuring suitable access to the delivery site unless otherwise agreed in writing.

Where special equipment such as cranes, forklifts, lifting machinery, or additional manpower is required for unloading or positioning, the associated costs may be charged separately unless expressly included in the customer's quotation or order.

CUSTOMISED & SPECIAL-ORDER GENSET PRODUCTS

Certain generator sets may be supplied according to specific customer requirements, capacity, configuration, accessories, or site specifications.

For customised, specially configured, or special-order equipment, delivery timelines and cancellation/return conditions may differ from standard products.

The applicable terms will be communicated in the quotation, order confirmation, invoice, or other applicable documentation.

INTERNATIONAL SHIPPING

International delivery may be considered for selected products and destinations subject to product suitability, logistics arrangements, export requirements, and applicable regulations.

Where international shipping is agreed, the customer may be responsible for applicable customs duties, import taxes, local taxes, customs clearance fees, and other charges imposed by the destination country, unless otherwise agreed in writing.

CHANGES TO THIS SHIPPING POLICY

Master Genset reserves the right to update, modify, or revise this Shipping & Delivery Policy from time to time.

Any updated policy will become effective when published on this website. Customers are encouraged to review this page periodically for the latest information.

CONTACT MASTER GENSET

For questions regarding product delivery, genset transportation, installation coordination, shipping charges, or order status, please contact us:

Master Genset
Address: Shop No. 27, Sandhu Market, Bahadurke Road, Near Indian Petrol Pump, Ludhiana, Punjab – 141008, India

Phone:
99146-99923 | 99146-99924 | 99146-99925 | 99146-99926

Email: info@mastersgenset.com

Master Genset – Reliable Power. Trusted Performance.